Customer Service - A/R

At Orbia, purpose is what draws us together and drives us every single day. Everywhere we are, we are thinking big and working smart to solve some of the toughest challenges.  

This is where your abilities can be developed. Where your ambitions can be realized. Where you can own your part in our transformation. Where you can find a diverse, global community of teammates who are making a difference with you. And where you’ll be taken care of as you take care of bringing purpose to life. 

Fluor & Energy Materials, an Orbia business, is hiring for an Accounts Receivable - Customer Service position located in St. Gabriel, LA, USA. 

MAIN PURPOSE 

To provide day-to-day customer service , logistic support, posting cash and collection of accounts receivable. 

KEY RESPONSIBILITIES

• Provide domestic customer service/logistic support for the F&EM 134a Business. Handling A/R 
• Internal Order Processing.  Coordinate invoicing and credit issues with the finance department, process credit applications, apply cash to the correct accounts when payment is received and resolving any short pay or over pay issues, make collection calls, participating in sales discussions with the sales and marketing departments. Maintain current knowledge of regulations related to supplying refrigerants, product line, availability and distribution network.
• CFR49 and IATA certification. Preparing BOL and Packing Slip to ship out material to customer. Scheduling pick up, Handling TM Module in Hana S4. Sending and completing Commercial documentation for importing and exporting
• Check and confirm all orders and enter correctly and have complete back up with a three-way match 
• Handling cash forecast daily, weekly and monthly basis.
• Setting up all sold to and ship to and handling all changes.
• Infernal communication.  Interact with Sales, Marketing, Logistics, Customer Service, Production, Laboratory and Finance personnel daily.
• External communication :  Coordinate with outside suppliers (warehouses, haulers, customers and answering services).
• Participate in the quality improvement process, procedure documentation and auditing.
• Provide accounts receivable and cash application feedback to commercial team and finance on a weekly and as needed .
• Perform month end closing functions and weekly reports 
• Account analysis when required to increase customer credit limits.
• Provide backup to the CSR. 
• Handle customer website and EDI, process, invoicing and collecting payment information and so on.

COMPLEXITY OF THE JOB

• Working with all customers to ensure invoices are correct for other systems.

 EDUCATION, EXPERIENCE, LANGUAGE, & PHYSICAL REQUIREMENTS 

• Academic Level: High School Diploma or equivalent
• Language(s) and level of proficiency: English / proficient
• Knowledge/Experience: 3 + years of AR and Collections , SAP 3 years experience,  ARIBA experience , Coupa exp, and Customer base website, EDI
• Logistics creating bill-of-lading , packing slip, schedule pick ups. TM module in SAP
• CFR49 and IATA certification have or able to get.
• Detail-oriented “a must “ 
• Work under pressure and meet deadlines.
• Physical requirements for the position such as mobility, vision, strength, etc. (applicable in line with local laws)

The compensation for this position will typically range from $56,000 - $91,000/yr. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. The compensation package may also include short and long-term incentive compensation. We offer a comprehensive benefits package that includes healthcare coverage, a 401(k) retirement savings plan, paid company holidays, paid vacation time, paid sick time, parental leave, short- and long-term disability leave, and an employee assistance program. At Orbia, we are committed to taking care of our employees and believe in providing comprehensive support so you can thrive at work and home.

If you are excited about this role and your experience and competencies somewhat align with the qualification in the posting, we encourage you to apply. Everywhere you are, you bring your unique skills, talents and perspective to moving your career, the company, people and the planet forward. You may be just the right candidate for this or other roles! 

We believe that every voice matters; every community deserves respect; and every challenge is an opportunity and united by empathy, we are stronger for our different perspectives. We are dedicated to building a more diverse, inclusive, and equitable workplace that supports the needs of all our employees regardless of their role, location, identity and background. 

Where purpose comes to life, it changes lives. This is what working at Orbia is all about.

Orbia is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state or local law.

Dura-Line and Koura have developed and maintain a written Affirmative Action Program (AAP).  Orbia's Chief Executive Officer supports the AAP and urges each employee to commit to carrying out the intent of this policy.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws.  We are committed to working with and providing reasonable accommodations to individuals with disabilities. Please reach out to our People Team at Careers.KouraUS@orbia.com to receive the application form in a more accessible format, or to arrange an accommodation / adjustment to support your participation throughout the recruitment process.

Applicants and employees of this company are protected under Federal law from discrimination on protected grounds. Follow the link(s) above to find out more:

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