Reel Return Administrator

Orbia Advance Corporation is a Purpose-led company with big aspirations. We are out to advance life around the world while maximizing value to our shareholders, customers and employees. The Company is passionate about the topics that define how people will live and thrive tomorrow: the future of cities, buildings, agriculture, and materials. Orbia Advance Corporation has five business groups which offer innovative solutions across multiple industries including building and infrastructure, data communications, chemicals and more. In 2018, Orbia Advance Corporation bought a majority stake in Israeli-based Netafim, the world’s leader in drip irrigation, and is helping the world ‘grow more with less’ as it helps to solve food and water scarcity. Orbia Advance Corporation has operations in 41 countries with more than 22,000 employees.

We started as a producer of commodities and have evolved to become a provider of innovative solutions that address the global issues of rapid urbanization, water and food scarcity, and a growing and aging population. We’re already a global leader in Polymers, Fluor, Building & Infrastructure, Datacom, and Precision Irrigation. We have embarked on a CEO-led transformation, as part of our journey to become a truly purpose-led, future fit company.

Dura-Line, an Orbia Business & a global leader in the manufacturing industry, is looking for a detail-oriented and proactive Reel Return Administrator to join our customer service department. This is a remote position with the ability to work from your home office. We are seeking a passionate individual that will not only work with customers to bring back reels but will also work closely with logistics companies to negotiate rates as well as coordinating RA’s and shipments with local plant personnel. This person must be able to work well in teams and have a good understanding of the entire reel return process and how it affects Dura-Line. If you’re passionate about customer service, this could be the perfect fit for you!

Position goals:

The Reel Return Administrator will be responsible for the administrative day-to-day reel return program through interaction with customers and logistics companies.  This person will make decisions using independent judgement and direction from the Reel Return Coordinators and Director of Commercial Operations on day-to-day issues.  The end goal of the reel return program is to work with customers to incentivize them to return reels to the plants as a form of cost savings to the company along with minimizing environmental impact through the re-use of steel reels.  This position will also interact heavily with logistics companies, negotiating rates to ensure customers and company goals are met and looking for new customers.

Duties and responsibilities:

• Primary point of contact for initial calls and email from customers
• Proactively follow up on shipped orders for current customers and look for new customers who buy conduit and convince them to participate in the reel return program
• Will be the primary person for reporting and tracking all reel return metrics
• Work with customers on any discrepancies with their load and educate them on how to follow Dura-Line mandated procedures
• Assist accounting on following up on all uncashed checks with customers
• Create RA’s and BOL’s for vendors/customers
• Set up new accounts
• Must have good relationships with all plant personnel
• Must be able to process several requests per day with minimal issues

What benefits do we offer?

• 401k with a 6% company match (the company will automatically contribute an extra 3% of your plan-eligible pay to your 401k)

• Multi-tier benefits (Medical, Dental, Vision) that you can tailor for yourself and dependents which include Employer-paid Short-Term Disability, Long-Term Disability, & Life Insurance 

• We also offer an inclusive relocation assistance package 

• Wellness Employee Assistance Program (EAP), paid parental leave, Fitness & Weight-loss Reimbursement 

• Additional benefits include tuition reimbursement, 11 paid company holidays, paid time off/vacation time, career development opportunities, and many other benefits in a collaborative culture that focuses on work & work-life balance, innovation, & teamwork. Benefits start on day one! 

  JOIN THE TEAM: Discover how Dura-Line LLC. Creates what connects us. Every day, in the little ways and the big ones, our lives depend on clear, consistent, reliable communication. Check out our products, history, and testimonials, and apply today at www.Dura-Line.com. 

“The compensation for this position will typically range from $40,000-$45,000. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. 

The compensation package may also include short and long-term incentive compensation. We offer a comprehensive benefits package that includes healthcare coverage, a 401(k)-retirement savings plan, paid company holidays, paid vacation time, paid sick time, parental leave, short- and long-term disability leave, and an employee assistance program. At Orbia, we are committed to taking care of our employees and believe in providing comprehensive support so you can thrive at work and home.” 

All employees are subject to pre-employment Background Check and Drug Screening, and employment is contingent upon successful clearance of both. Dura-Line is an Equal Opportunity Employer and participates in the federal E-Verify program to verify the work eligibility of all new hires.

Dura-Line will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Our Global brands: Dura-Line, Koura Global, Vestolit, Netafim, Alphagary, Wavin.

They offer a broad range of value added solutions and finished products that contribute to customers’ success and ultimate improve the quality of life for people around the world. Along its commitment to good citizenship, Orbia Advance Corporation delivers Total Value to customers, employees and investors worldwide, every day.