Field Application Engineer

Join Dura-Line, an Orbia business, in leading the charge for global connectivity! As the premier manufacturer of plastic conduit pipes, we create pathways that connect people and information worldwide in various markets. Every part of the manufacturing process is monitored with environmentally friendly sustainable efforts in mind. Quality, sustainability, and safety are paramount values at Dura-Line. Be part of our mission to Advance Life Around the World.

Dura-line is currently recruiting for a proactive Field Application Engineer with outstanding communication skills, mechanical skills, and industry experience. We are looking for a customer centric individual that is comfortable with travelling. You will represent Dura-Line as the point of contact at our clients’ installation sites to train them and provide hands-on assistance on best-in-practice installation methods while completing accurate technical documentation and conducting presentations for our internal cross-functional team.

This role is very hands-on and will require you to assist with client installations and complaint locations to determine root causes and help in any way we can. Our team operates on a flexible hybrid schedule, which may require occasional in-person work at one of our sites (depending on which you are located near) either Gravenhurst, ON, or St. Albert, AB. We need someone that is not afraid to be onsite and get their hands dirty, use mechanical tools, feel comfortable being around heavy equipment, and can provide assistance with the installation of our conduit pipes and variety of other products. After helping on the installation sites, complete technical documentation, and use Microsoft Office to gather, analyze, and submit data in our ERP system.

We are looking for a good communicator that is comfortable picking up the phone and speaking directly to clients and end-users whether it is resolving their product complaints and issues, building technical credibility to influence customer’s decision and recommend product enhancements and solutions, or selling our products to support sales efforts. Passion is in every role we do; we need an enthusiastic person that can work with various vendors and customers to bring that same level of energy to every project.

What else do you need?

Undergraduate degree in Engineering or equivalent work experience in power utility, telecom, datacom, outside plant or data center construction experience is needed to be able to understand the conduit pipe installation process and help our customers in a timely and promptly manner. If you have worked in construction and have knowledge of aerial and underground conduit and/or duct installations and/or fiber cable experience (jetting, placing, splicing), you can easily bring your skills and knowledge and make an impact right away.

You will learn to communicate the ins and out of our industry products to help develop lasting relationships with vendors and customers while assisting them as the subject-matter expert on Dura-Line products. You will be empowered to recommend the best solutions and train them on the process with help from the product management and sales team. Information will be documented and standardized globally, so you must be computer savvy to use Microsoft Office (Word, Excel, PowerPoint); experience in systems is desired as you will enter the information in Salesforce as a communication tool and record of customer contact. 

 Why do you want this role?

• There is a lot of travel involved to various sites, you must be ok traveling with short notice (flexibility is key). We offer a great travel policy, mileage reimbursement, sky miles, and hotel points.
• In this role, you will be able to meet various people in the industry and develop a relationship and build your network as well as exposure to executives. You will be able to create and maintain lasting customer relationships and establish yourself as the technical “expert” that customers rely on.
• There is growth opportunity- We will invest in your capabilities and development!

Why work at Dura-Line?

• We offer a company pension plan (RPP) with a 4% company match in addition (plus a 1% automatic contribution) for up to a total of 5% employer contribution of your base pay. Employer paid benefits for yourself and your dependents at the date of hire (Medical, Dental, Vision, Paramedical) and include Long-Term Disability, & Life Insurance.
• We also offer tuition reimbursement, company holidays, vacation, paid sick days, career development opportunities, and many other benefits in a collaborative culture that focuses on innovation & teamwork.

 Join Our Team: Discover how Dura-Line creates what connects us. Every day, in the little ways and the big ones, our lives depend on clear, consistent, reliable communication. Check out our products, history, and testimonials at www.Dura-Line.com 

Dura-Line is proud to be an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without discrimination on any characteristic protected by law. If you require assistance or reasonable accommodation during the application or interview process, please contact Human Resources.

All employees are subject to pre-employment Background Check and employment is contingent upon successful clearance results. Dura-Line is proud to be an equal opportunity employer, encouraging diversity in the workplace. If you require assistance or a reasonable accommodation, please contact Human Resources. All qualified applicants will receive consideration for employment without discrimination on any characteristic protected by law.

We thank you for your interest & look forward to hearing from you!

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As a TL 9000 and ISO 9001 rated manufacturer, Dura-Line takes pride in our state-of-the-art quality products and is recognized as a key partner with all of the major telecommunications companies worldwide. 

Orbia Dura-Line has 1,700 employees and 17 manufacturing facilities across the U.S., Canada, India, Oman and Europe, serving over 50 countries through a global sales and distribution network.

All employees are subject to pre-employment Background Check and employment is contingent upon successful clearance results. Dura-Line is proud to be an equal opportunity employer, encouraging diversity in the workplace.  If you require assistance or a reasonable accommodation, please contact Human Resources.  All qualified applicants will receive consideration for employment without discrimination on any characteristic protected by law.