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Customer Service Representative

Customer Service Rep

Koura is a leading refrigerant manufacturing facility located in St. Gabriel, Louisiana that has an immediate opening for an Customer Service Representative

The Customer Service Representative/ Logistic is the primary point of contact for customer accounts providing value added services that grow our business. This role manages the complete order cycle from order entry to invoicing for customer including the coordination of related activities with sales staff, production planning, logistics, technical service, finance, and external vendors.

Job Duties:

  • Process incoming orders, confirm pricing and availability of product in a prompt and professional manner.
  • Review, interpret and prepare customer purchase orders for data entry, ensuring customer requirements are met.
  • Handle Domestic, Import and Export processes and accounts including intercompany & Phosphates.
  • Back up other Customer Service Reps. including Customer Service Supervisor as needed.
  • Track order, perform necessary follow up and release order for shipment.
  • Communicate any deviation in the delivery process to the customer.
  • Respond and resolve pricing discrepancies in a timely manner and communicate decision to appropriate party.
  • Understand customers’ business operations and their needs.
  • Research technical questions and capability questions pertaining to customer .
  • Key inside contact for customer/seller base.
  • Provide relevant customer information to other departments: forecasts, personnel changes, address changes, receiving schedules, etc.
  • Respond to customer literature requests for SDS, Certifications, etc.
  • Support ISO initiative to assure adherence to departmental policies and procedures.
  • Use system reports and inquiries to drive activities that ensure superior customer service.
  • Maintain customer service related information for customer accounts; customer notes, e-mail, phone, special instructions, etc.
  • Process new customer/update requests.
  • Provide market or account intelligence gained through customer contact.
  • Proactive communication with product supply reps and shipping department of any order changes customer initiates.


  • Minimum 5 years of prior customer experience
  • At least 2 years SAP experience within a customer service platform.
  • Advanced Written and Oral Communication Skills
  • Advanced ability to organize and prioritize workload.
  • Advanced Problem Solving and Conflict Resolution Abilities
  • Advanced attention to detail
  • Intermediate proficiency Microsoft Office
  • Professional Customer Service experience preferred
  • Order and Account Management experience preferred

Koura offers a positive, safe, rewarding and team-oriented environment along with a competitive benefits package.

Koura is an Equal Employment Opportunity.


Time Zone: 
Business Unit:  BU Chemical Operations (BU_KOU_03)
Functional Area:  FA Commercial (FA_COM_01)