Contracts Strategic Accounts Customer Service Manager

Join Dura-Line, an Orbia business, in leading the charge for global connectivity! As the premier manufacturer of plastic conduit pipes, we create pathways that connect people and information worldwide in various markets. Every part of the manufacturing process is monitored with environmentally friendly sustainable efforts in mind. Quality, sustainability, and safety are paramount values at Dura-Line. Be part of our mission to Advance Life Around the World.

Contracts Strategic Accounts Customer Service Manager

at Dura-Line (An Orbia Company)

REMOTE – USA

Together, we create solutions that better connect people and information across the globe. No matter how big or small a role we each play, everything we do is connected to that shared purpose. Your work will help reinvent the future of cities and homes, link communities to data infrastructure, expand access to health and wellness, and create critical human connections between families and friends. Are you ready to build a rewarding career at Dura-Line?

The Contracts Strategic Accounts Customer Service Manager is a key role within our Customer Service Department. This is a high profile fast paced job that requires strong leadership and organizational skills along with the ability to build relationships with key individuals, not only within Dura-Line, but with customers as well.  This individual must be able to go above and beyond to find solutions for our largest customers, working within all aspect of the business to achieve results.  They must also be able to develop and manage a team of CSR’s and Supervisors, empowering them to make decisions and seek out solutions for customers.   Must have experience in team building with inter-department team leaders.  You will be responsible for overall new polymer development, investigating improvements in the formulation capability of existing products, and identifying innovative material solutions to meet sales and marketing needs as a strategic driver for business growth.

What can you expect in a Contracts Strategic Accounts Customer Service Manager role at Dura-Line?

• You will manage a team of Customer Service Representatives dedicated to strategic accounts that ensure coverage and excellent service for these customers.
• You will build strong relationships with key customer personnel along with our Sales Managers and Manufacturer Representatives who manage these customers.
• You will ensure pricing is updated and correct for each account and monitor all EDI transactions daily.
• You will maintain and ensure customer reporting is on time and accurate.
• You will work with Schedulers and Plant Managers to ensure orders are on time and shipped properly.
• You will maintain customer-specific cross training among CSRs ensuring multiple backups for these accounts.
• You will work with multiple teams to ensure that new customers’ specific requirements are achieved on the initial product order.
• You will lead projects and other initiatives that improve processes within Dura-Line and to our strategic accounts.
• EDI interface between the customer and the I.T. department.   Includes on-boarding new customers as well as communicate new customer requirements and opportunities that can automate daily functions.

What is in it for you?

•        Competitive salary and annual short-term incentive program
•        IMMEDIATE Medical, Dental, Vision and Prescription benefits upon hire.
•        Generous 6% 401(k) match with an additional 3% contribution by Dura-Line. Did I mention that you are FULLY VESTED on day 1 also?
•        100% Employer Paid Life Insurance, Short-Term Disability and Long-Term Disability
•        Paid Vacation, Paid Sick time, Paid Holidays, Paid Volunteer Time.
•        Paid Parental Leave
•        Tuition reimbursement after 1 year of service.
•        ENDLESS professional growth potential with our GLOBAL family of Orbia companies.

What does Dura-Line need from you?

• A college degree is strongly preferred, but not required.
• Must have knowledge/experience of the conduit industry.
• Must have 5+ years of supervisory/management experience, preferably in customer service or sales. 
• Must have previous experience in relationship management with key accounts.
• Physical requirements for the position such as mobility, vision, strength, etc. (applicable in line with local laws).
•  Must be able to work from a computer multiple hours per day and travel 10-20% of the time.

All employees are subject to pre-employment Background Check and Drug Screening and employment is contingent upon successful clearance of both. Dura-Line is an Equal Opportunity Employer and participates in the federal E-Verify program to verify the work eligibility of all new hires.

Dura-Line will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)